Last Updated: 10th of April, 2025
At Custom Fragra, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following information when you interact with our store:
- Personal Data: Name, email, shipping/billing address, phone number, payment details.
- Order Details: Purchase history, preferences, and interactions with customer service.
- Technical Data: IP address, browser type, device information, and cookies (see Section 4).
2. How We Use Your Information
We use your data to:
✔ Process and fulfill your orders.
✔ Provide customer support and respond to inquiries.
✔ Improve our website, products, and marketing.
✔ Send order updates, promotions (if you opt-in), and personalized offers.
✔ Prevent fraud and comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We may share it only with:
- Service Providers: Payment processors (e.g., PayPal, Stripe), shipping carriers (e.g., FedEx, USPS).
- Legal Compliance: If required by law (e.g., tax authorities, fraud investigations).
4. Cookies & Tracking Technologies
🍪 What We Use:
- Essential cookies (for checkout and account functions).
- Analytics cookies (Google Analytics) to improve user experience.
- Marketing cookies (Facebook Pixel) for personalized ads (you can opt out).
🔗 How to Manage Cookies:
You can disable cookies via your browser settings, but some site features may not work properly.
5. Payment Security
🔒 Secure Transactions:
All payments are encrypted via SSL and processed through PCI-compliant gateways (e.g., Stripe, PayPal). We never store full credit card details.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing emails (via unsubscribe link).
- Request a copy of your data or restrict its processing.
📧 To exercise these rights, contact us at: [team@customfragra.com].
7. Data Retention
We retain your data only as long as necessary for:
- Order processing (typically 3–5 years for tax records).
- Legal compliance or dispute resolution.
8. Changes to This Policy
We may update this policy periodically. The latest version will always be posted here with the “Last Updated” date.
9. Contact Us
For privacy-related questions, email [team@customfragra.com]