Refunds & Returns Policy
At Custom Fragra, we want you to love your fragrance purchase. If you’re not completely satisfied, we offer a hassle-free return and refund process.
1. Returns & Exchanges
✅ 30-Day Satisfaction Guarantee:
- You may return or exchange any unopened, unused perfume in its original packaging within 30 days of delivery.
- For hygiene reasons, opened or used perfumes cannot be returned unless defective or incorrect.
🔄 Easy Exchange Process:
- If you’d like a different fragrance, we’ll gladly exchange it (subject to availability).
- Customer covers return shipping; we’ll cover the cost of reshipping the new item.
2. Refunds
💵 Refund Eligibility:
- Refunds are issued for unopened, undamaged items returned within 30 days.
- Once we receive and inspect your return, refunds will be processed within 5–7 business days to your original payment method.
⚠️ Non-Refundable Cases:
- Perfumes that have been opened, used, or damaged after delivery.
- Clearance Sale Items.
3. Defective or Wrong Items
🔍 Mistakes Happen!
- If you received a wrong, damaged, or defective product, contact us within 7 days of delivery.
- We’ll provide a free return label and send a replacement or issue a full refund.
4. How to Initiate a Return
📦 Simple Steps:
- Email us at [team@customfragra.com] with your order number and reason for return.
- We’ll send you a return authorization and instructions.
- Pack the item securely (preferably in its original box) and ship it back.
5. Shipping Costs
🚚 Who Pays?
- Customer responsibility: Return shipping for change-of-mind returns.
- Our responsibility: Free return shipping for incorrect or defective items.
6. Need Help?
📩 Contact Us:
For any questions, email [team@customfragra.com] or call [0501234567].